IT in the Business Environment 
.... Bricks 'n' clicks. Computerworld, p. 1. Sulkin, A. (2000, December).
ACDs:
Heart of the customer contact center. Business Communications Review, p. 46.
(748
3
)
Computers in business
.... Sulkin, A. (2000, December).
ACDs:
Heart of the customer contact center. Business Communications Review, p. 46. Vowler, J. (1998, September 24). ....
(2701
11
)
IT in the 21st century
.... Sulkin, A. (2000, December).
ACDs:
Heart of the customer contact center. Business Communications Review, p. 46. Vowler, J. (1998, September 24). ....
(2701
11
)
