Service Encounters .... Pressler, MW (Jun 9, 2002). Now who listens to the little guy? The Washington Post, HO1. Thompson, A. Customer satisfaction in 7 steps. .... (1245 5 )
Customer Service .... Available: http://www.ecommercebase.com/article/306, Dec 21, 2000: 1-3. Pressler, MW Now who listens to the little guy? The Washington Post, Jun 9, 2002: HO1. .... (1945 8 )
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