Total Quality Management in the IRS .... Mani offers empirical data on the impact of TQM in the IRS. The latter is a public agency, and the analysis by Mani has implications for other public agencies. .... (1830 7 )
5 Articles on TQM .... Public Administration Review, 55(2), 147-158. In this article, Mani reports on the effects of the adoption of a TQM program at the IRS. .... (1612 6 )
Paradigm Shifts .... In a TQM setting, empowerment gives employees a means to serve customers better .... For the IRS, this system reduced costs and Information technology (IT) provides .... (6105 24 )
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