Customer Loyalty 
.... Customer loyalty is based on trust, and "Trust is only won by behaving in a trustworthy and reliable way in everything you do" (
Vickers &
Smith). ....
(1741
7
)
Economic Motivations For The American Revolution
....
Smith 482-483). It is hardly surprising that, prior to 1775, the residents of the American colonies were generally satisfied with their situation (
Vickers 277 ....
(2622
10
)
Need for Managers Who Are Leaders
.... 600-606. Ostroff, F. &
Smith, Douglas. (Winter 1992). .... Westport, CT: Praeger Publishers.
Vickers, J. & Waterson, M. (September 1991). Vertical relationships. ....
(3027
12
)
Changes in Government Organizational Structures
.... 600-606. Ostroff, F. &
Smith, Douglas. (Winter 1992). .... Westport, CT: Praeger Publishers.
Vickers, J. & Waterson, M. (September 1991). Vertical relationships. ....
(3252
13
)
British Telecommunications
.... to encourage people to spend more time on the telephone (
Smith, 1997). .... in the marketing press that BT's major advertising agency, Abbott Mead
Vickers BBDO (AMV ....
(6119
24
)
