Service Encounters 
.... My initial contact with
AOL customer service was a disaster. .... After a third time through the
AOL inefficient
customer service system, I demanded resolution. ....
(1245
5
)
AOL's Marketing
.... Sacharow 35). By offering competitive pricing and content which had mass market appeal,
AOL built its
customer base. The company ....
(1587
6
)
Customer Service
.... For example, when a
customer has a problem with their Internet Service Provider, like
AOL, they are often shuttled from one individual to another via a ....
(1945
8
)
AOL Expansion in the Asia Pacific
.... Return on investment is more a function of product quality and
customer service than of price, regardless of the type of activity. The
AOL product offered in ....
(7537
30
)
AOL Anywhere
.... Henry A01).
AOL intends to reach tens of millions to add to its already 17 million
customer base (Henry A01).
AOL recently merged ....
(752
3
)
AMERICA ONLINE INC. America Online (AOL) is one o
.... By continuing to expand into specialty or niche on-line areas,
AOL stands a good chance of maintaining
customer loyalty, and gaining new subscribers. ....
(670
3
)
AMERICA ONLINE UPDATE REPORT (NYSE: AOL)
....
AOL has continued the expansion of its
customer base and the scope of the services it offers since the issuance of the initial coverage report in February 2000 ....
(1209
5
)
America Online
....
AOL worked to build its
customer base by establishing strategic alliances with dozens of companies, among them Time Warner, NBC, Spring, Knight-Ridder, and IBM ....
(1907
8
)
MicahGroupProjectDell
.... To this day, Dell insists on making
customer service its primary focus .... Only
AOL's "You got mail" is as effective in the techno-ad market, but, then again, as a ....
(1118
4
)
ORGANIZATIONAL THEORY AND BUSINESS ETHICS
.... organizational design within the context of the diversity of the
customer groups targeted by the company's various profit-center operations.
AOL Time Warner ....
(2258
9
)
Information Provider Technologies
.... Web and
AOL compatible; extracts hundreds of orders or thousands of catalog requests per minute; creates e-mail address database, invoices and
customer labels ....
(3378
14
)
EXCITE@HOME: STRATEGIC ANALYSIS
.... 4 COMPETITIVE PROFILE MATRIX: AT HOME CORPORATION,
AOL, AND EARTHLINK 3. Scope of Services Provided to Customers 5. High-Quality, Responsive
Customer Service 6 ....
(2322
9
)
Founding of Amazon.com
.... team kept improving the site (developing a shopping cart,
customer reviews, and e .... more aggressive in its marketing, forming partnerships with Yahoo and
AOL. ....
(784
3
)
Information Technology and Market Structure
.... In addition, specialty retailers such as Home Depot, Blockbuster and Circuit City have also paired with
AOL to reach more targeted
customer audiences (Chain ....
(4921
20
)
Promotion
.... selling and what constitutes
customer service when a
customer (or potential
customer) has a .... It is not enough to simply put a banner ad on
AOL or Yahoo!; instead ....
(1516
6
)
Market Orientation & Profitability
.... The case of
AOL is a good example. .... 2000: making "remote access" less remote, Managing Office Technology, 28 Levine, JB (1996, June 1).
Customer, sell thyself ....
(1662
7
)
Analysis of Pulte Homes
.... When the
customer begins considering moving up or changing to a smaller home for retirement .... from the World Wide Web April 21, 2002: http://research.web.
aol.com. ....
(2370
9
)
Assessment of PDA's
.... and others in the real estate sector to remain tethered to vital
customer, lender, and .... In this latter category, the device offers
AOL for Palm, AvantGo for Palm ....
(2099
8
)
On-Line Marketing
.... Another significant aspect of
customer service is generating new business. .... Internet users do not like this type of marketing and America Online (
AOL) and one ....
(2675
11
)
Electronic Commerce
.... The company has built a strong
customer following based on this differentiation, and the .... Lands End can benefit from advertising on
AOL's family home page where ....
(2018
8
)
Electronic Commerce
.... The company has built a strong
customer following based on this differentiation, and the .... Lands End can benefit from advertising on
AOL's family home page where ....
(2018
8
)
Electronic Arts
.... partners of sufficient size and with the scope of offerings available to
AOL subscribers. .... The bankruptcy of a major retail
customer is a threat to EA In fiscal ....
(1981
8
)
Analysis of KB Homes
.... construction industry and it has gained that position by understanding its
customer base. .... from the World Wide Web April 21, 2002: http://research.web.
aol.com. ....
(2327
9
)
Marketing Plan for Hallmark Cards, Inc
.... department budget questions can be answered by analyzing the
customer database, Marketing .... Secrets of the new Brand Builders
AOL, Yahoo, Palm Computing--a few ....
(2519
10
)
Perrier's Overresponding to a Crisis
.... water purchased is more likely to reflect the motivation for the
customer's purchase of it .... Retrieved on March 1, 2006 from: http://aolsearch.
aol.com/
aol/search ....
(932
4
)
An Internet Marketing Plan
.... The three portal sites are the "home" pages for
aol.com, yahoo.com and .... cart process at the site itself, as well as through random
customer surveys (requesting ....
(1893
8
)
Internet Credit Card
.... The ideal goal is to have a
customer who, instead of saying "Let's go get .... Secrets of the new brand builders
AOL, Yahoo, Palm Computing--a few innovative stars ....
(3778
15
)
Internet Marketing Plan for 2 Websites
.... The three portal sites are the "home" pages for
aol.com, yahoo.com and .... cart process at the site itself, as well as through random
customer surveys (requesting ....
(1984
8
)
Internet Industry in Latin America
.... by an information network that gathers data on markets,
customer needs, the latest .... The world's largest ISP, America Online (
AOL) also provides portal services ....
(9161
37
)
Growth at Wal-Mart
.... In this regard, Wal-Mart took a demand side approach of satisfying the demand of the
customer while using supply side tactics by creating a strong ....
AOL Finance. ....
(1872
7
)
