Conflict & Power in the Workplace .... Expert power means that one has power over others because of "having expertise or knowledge" (DeVito 2004, 343). .... DeVito, JA (2004). .... (534 2 )
Effective Intercommunication .... As Joseph A. DeVito (2004) points out in The Interpersonal Communication Books, skills can be learned and developed to improve interpersonal skills. .... (1253 5 )
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