Total quality management & Japanese Industry 
.... on quality to American companies during the 1950s largely fell on deaf ears, "The difference was not what I said but whose ears heard it" (
Juran,
1993, p. 43). ....
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Quality Improvement: A Review of Literature
.... 4, 72;
Juran & Gryna,
1993, pp. 582-586) recommend the inclusion of product audits in such a program. .... New York: The Free Press.
Juran, JM, & Gryna, FM (
1993). ....
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Total Quality Management
.... Ellis, R., & Whittington, D. (
1993). Quality assurance in health care: A handbook. .... Journal of Healthcare Quality, 14, (3), 36-40.
Juran, JM (1995). ....
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Paradigm Shifts
.... and studying the materials of the quality gurus such as Deming,
Juran, and Crosby. .... (See articles by Edgar Schein and William Isaacs in the Autumn
1993 issue of ....
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The Use of Total Quality Management
.... Schmidt and Finnigan (
1993) add that there are five key compe tencies of the .... also research conducted on this construct by such workers as
Juran, Crosby, and ....
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