Application of Personal Metaphor and Organizational Theory 
.... when their speakers are baffled by the speech, dress, or actions of those they expect to speak, dress, or behave differently (
Ritti,
Osborn, & Schermerhorn ....
(886
4
)
Motivation Theories
.... New York: Harper & Row, Publishers. Mastrofski, SD,
Ritti, RR, & Snipes, JB (1994). .... Schermerhorn, JR, Hunt, JG, &
Osborn, RN (2002). Organizational behavior. ....
(1327
5
)
Indian Call Centers: Motivation and Job Satisfaction
.... outcomes contingent on" specific actions by the individual (Mastrofski,
Ritti, and Snipes .... the number of need categories (Schermerhorn, Hunt, and
Osborn, 1995, pp ....
(9486
38
)
