Interview with a Manager

She stated that management work in the health care profession requires a different type and mix of skills than work in other professions. She believes that until recently there had been little understanding or acceptance of these differences. In fact, she believes most people held the opinion that because one had been a successful practitioner in one the health professions, one was qualified to assume management responsibilities. However, she believes that although many highly qualified health care practitioners do extremely well as managers, it should be noted that they often do so at a cost to themselves and to their organizations. One of these costs is the time and energy these managers use and cause others to expend as they learn by trial and error (Charns & Schaffer, 1983, p. 12).

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s used to increase the quality of managerial decisions. As the manager, she has the sole authority to commit her unit to certain courses of action (Taylor, 1994, p. 21). It is a large responsibility and one she takes extremely seriously. The manager also added that she sometimes finds it necessary to involve what she calls a "process consultant" when considering organizational changes in her facility. She works with this consultant to study interpersonal and group events in the facility. This helps her to define problems and decide what further help she needs. The process consultant also examines work flows, interpersonal relations, communication, and intergroup relations and works with her to diagnose problems and the processes from which they arise (Wieland, 1981, 237). She says that as a result of using a process consultant, she has been able to become more aware of potentials for group conflict, anxieties that may prevent or distort communication, unspoken organizational assumptions and beliefs, consequences of various managerial styles, and alternative ways of communicating and providing leadership (Wieland, 1981, p. 237). She strongly suggests that other health care facilities consider the use of a process consultan
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Some common words found in the essay are:
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Approximate Word count = 1762
Approximate Pages = 7 (250 words per page)

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