5 Articles on TQM

Cherry, A.P.,Sims, H.P., Jr. & Manz, C.C. (1994). Teams and TQM. Business Horizons, 37(5), 16-25.

This article's basic purpose is to describe how a Texas Instrument plan in Malaysia developed and implemented a program to provide employees with internal achievement opportunities while enhancing their skills and qualifications. The program, which developed slowly over a period of several years, emphasizes worker self-management as well as the principles of TQM.

The pivotal component of the program is the use of quality improvement teams in which operating level employees are gathered together from one or more plant areas and work cooperatively to resolve specific problems or deal with specific issues. Over the years, the plant came to call these collectives "effectiveness teams."

Effectiveness teams operate as follows. They focus on a given problem or issue until they feel they understand the situation. Improvement goals are then set and countermeasures are implemented. Assessments are then made to determine the results of countermeasures and policies, guidelines, and other efforts are taken to maintain the improvements. Moreover, all team members review the situation and attempt to deter

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e used to get them to reflect more on customer satisfaction. As the program developed over the years, quality improvement project teams because process analysis teams in which the focus was not on a reactive problem solving approach but rather on a continuous improvement approach. In an effort to determine program effects, Mani analyzed a variety of data collected from the Internal Revenue Service Commissioners' Annual Reports for the years 1970, 1975, 1980, and 1985 to 1992. Findings of these analyses were not statistically significant but were said to show clear trends in the direction of showing strong savings, improvements in responding to taxpayer correspondence, reduction in the number of unidentified payments, improvements on tracers of payments taxpayers claimed to have made, reductions in the number of missing documents, improvements in the discovery of unprocessed returns, a reduction in the number of erroneous notices being sent to taxpayers; and improvements in the accuracy with which cases were processed. In her discussion of the findings of the TQM program, Mani (1995) emphasized the need for such programs at a variety of public sector agencies and discussed how improvement in customer satisfaction was compatib
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Some common words found in the essay are:
Administration Review, Annual Reports, Texas Instrument, Instrument TQM, Generalized Causal, Wilson Durant, Management TQM, Swiss JE, Bowman JS, Business Horizons, public sector, tqm programs, administration review, total quality, public administration, public administration review, effectiveness teams, tqm program, public sector agencies, quality improvement, performance appraisal, quality management, total quality management, quality improvement teams, tqm programs public,
Approximate Word count = 1612
Approximate Pages = 6 (250 words per page)

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