EFFECTS OF CONFLICT RESOLUTION TRAINING ON A SAMPLE OF TEACHERS AND ADMINISTRATORS IN A SINGLE SCHOOL DISTRICT
Heitler (1990) has reported that debilitated capacity for conflict resolution is the core of emotional distress and lack of productivity in all interpersonal relationships be these family, business, financial, political or any other forms of relationship. As Heitler (1990) puts it:
...we live in paradox, functioning simultaneously as we and as I. Neither alone is sufficient. Either without the other can jeopardize our emotional well-being. Somehow we need to negotiate competing interests in a manner that gets us what we want without sacrificing our membership in significant groups. (p.4)
In the educational profession, there is often conflict. This point has been made by Margolis (1986) in his discussion of conflicts faced by school administrators. In particular, Margolis asserts that administrators often must deal with angry parents, teachers, and superiors, and that they frequently misunderstand the etiology of anger and thus mismanage situations.
Margolis recommends conflict resolution training as a tool to help administrators better understand and successfully work with angry people. Such training, he reports must focus on the causes of anger, the negotiating process, trust building, problem solving, confrontation strategies, and deadlocks.
Conflict in the educational setting was also observe
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