ARTICLE CRITIQUE: CONTINENTAL AIRLINES' CREW COORDINATION CONCEPTS PROGRAM
This research critiques two articles that deal with the Crew Coordination Concepts (CCC) program implemented by Continental Airlines. The articles are as follows:
1. Fotos/Houston, Christopher P. (1991, 26 August). Continental applies CRM concepts to technical, maintenance corps. Aviation Week & Space Technology, 32 33.
2. Fotos/Houston, Christopher P. (1991, 26 August). Training stresses teamwork, self assessment techniques. Aviation Week & Space Technology, 33 35.
Continental Airlines' CCC program is an application to the organization's technical and maintenance operations of the Cockpit Resource Management (CRM) concept that is employed by Continental and most other major airlines in conjunction with flight operations (1:32). Currently, the CCC program is functioning at the level of assistant supervisor (1:32). If the program proves successful at this level, Continental plans to extend the application of the program to the rank and file level of the organization's technical and maintenance operations (1:32).
The goal of Continental's CCC program is to achieve improvements in both safety and efficiency (1:32). In pursuit of these goals, the CCC program seeks to improve communication between team members, to teach team members how to identify the essential problem in any given situation, and to develop the motivation for team members to stay with the problem until a satisfactory solution is attained (1:32). A major long term objective of the CCC program at Continental is to encourage technical and maintenance personnel at all hierarchical levels to take the initiative in problem solving, and to become increasingly active in decision making activities related to technical and maintenance operations (1:32). Four measurement areas by which the CCC ...