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EMPLOYEE PERCEPTIONS AT THE MAYS MEMORIAL NURSING HOME: A

The Sadie G. Mays Memorial Nursing Home employs a staff of 195 persons. The perceptions of staff members toward the nursing home facility, organizational management, and operational policies and procedures affect the levels of job satisfaction among the institutional staff. In turn, the levels of staff job satisfaction hold the potential to exert major impacts on both the quality of client care and institutional operational performance.

In many respects, the level of job satisfaction among employees in any organizational setting is the manifestation of individual reactions to jobrelated factors and organizationrelated factors that are present in almost any organization where people work. Autonomy in work, participation in decisions, interpersonal relations, and so forth affect the level of job satisfaction in any organization (Gattiker and Larwood, 1988, pp. 569591). Social pressures, impermanence in employment status, inconsistent qualification standards, and other factors that may characterize a work environment tend to exacerbate the effects of the jobrelated factors and organizationrelated factors that are found in all organizations.

Herzberg (1966, p. 217), in the development of his twofactor theory of motivation and hygiene, demonstrated that an unsatisfactory status of some factors (identified as motivators) would not necessarily lead to substandard performance, while a satisfactory status in these same factors would lead to

outstanding performance. Similarly, the research demonstrated that a satisfactory status for other factors (identified as hygiene characteristics of an organizational position or role) would not necessarily provide an incentive for individual performance, but that an unsatisfactory status in these same factors would create strong disincentives for performance. This motivation model provides a basis for assumptions upon which ...