Employee Perceptions at a Nursing Home

EMPLOYEE PERCEPTIONS AT THE MAYS MEMORIAL NURSING HOME: A

The Sadie G. Mays Memorial Nursing Home employs a staff of 195 persons. The perceptions of staff members toward the nursing home facility, organizational management, and operational policies and procedures affect the levels of job satisfaction among the institutional staff. In turn, the levels of staff job satisfaction hold the potential to exert major impacts on both the quality of client care and institutional operational performance.

In many respects, the level of job satisfaction among employees in any organizational setting is the manifestation of individual reactions to jobrelated factors and organizationrelated factors that are present in almost any organization where people work. Autonomy in work, participation in decisions, interpersonal relations, and so forth affect the level of job satisfaction in any organization (Gattiker and Larwood, 1988, pp. 569591). Social pressures, impermanence in employment status, inconsistent qualification standards, and other factors that may characterize a work environment tend to exacerbate the effects of the jobrelated factors and organizationrelated factors that are found in all organizations.

Herzberg (1966, p. 217), in the development of his twofactor theory of motivation and hygiene, demonstrated that an unsatisfactory status of some factors (identified as motivators) would not necessarily lead to substandard performance, while

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ficant when a substantial proportion of the members of the organization perceive a policy or an action differently from (1) the way management intended for it to be received, or (2) the way management thought it had been perceived (Likert, 1967, p. 45). The problem of "misperception is a threat to the coordination which is the heart of administration" (Daley, 1984, p. 345). Perceptions may vary according to a wide variety of factors, such as ethnic group, sex, organizational level, and many others. The facts that (1) perceptions may vary among the members of an organization, and (2) misperceptions may be harmful to an organization justify management's need for information concerning employee perceptions. Employee perceptions and misperceptions of management polices and actions are not the only way in which employee attitudes affect an organization's performance. The attitude of employees toward work holds implications for motivational strategies (Boyd, 1991, p. 102). The expectations of employees affect (1) their perceptions of managerial policies and actions, and (2) the level of support they may be expected to give to organizational objectives (Dyer, 1992, pp. 172173). The degree to which employees accept a

Category: Medical - E