Job Satisfaction in Saudi Arabian Customs Department

The productivity of public sector employees is a cause of increasing concern in most countries in the 1990s. This concern is particularly great in the Kingdom of Saudi Arabia, where the size of the public sector is large in relation to the private sector (compared with other countries), and where the level of governmental revenues have fallen substantially over the past decade.

A major factor involved in worker productivity is job satisfaction. Highlevels of job satisfaction are typically associated with highlevels of productivity. A deterioration in productivity has been observed over the past two years at the Customs Department headquarters in Riyadh. In part, this problem may be attributable to the rapid growth in departmental staffing and the need for new employees to gain experience. In part also, however, this problem may be attributable to a deterioration in employee job satisfaction. The proposed study will examine job satisfaction among the employees of the Saudi Arabian Customs Department headquarters in Riyadh. The research question investigated in this study is as follows: What is the level of employee job satisfaction at the Saudi Arabian Customs Department headquarters in Riyadh, and what is the effect on the level of employee job satisfaction of: (1) formal educational attainment; (2) occupational classification;

(3) compensation; (4) age; (5) gender; and

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nother assumption upon which the research performed for this study was based, to the effect that both jobrelated and organizationallyrelated factors can affect both job satisfaction and job dissatisfaction. Empirical Studies of Job Satisfaction Mincer (1988, pp. 281302) found that higher skill levels are translated directly into more effective and more efficient performance and greater job satisfaction. The issue of job satisfaction has been linked to organizational productivity and profitability (Cotton, Vollrath, Froggart, LengnickHall, Jennings, 1988, pp. 822). It has been found that higher levels of job satisfaction typically result in higher levels of productivity. Research has linked formal educational attainment to job satisfaction (Raelin, 1988, pp. 413427). Research has also found that job satisfaction levels increase as relevant job experience levels increase. Higher levels of relevant job experience enables an individual to perform more effectively, and, thus, to gain greater satisfaction from the act of work (Schermerhor, Hunt, and Osborn, 1990, p. 311). Job satisfaction levels increase, as the level of professional skills increase. A 1987 study examined the relationship between levels of job sat
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Approximate Word count = 4353
Approximate Pages = 17 (250 words per page)

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