Lodging Industry Management & Theft

The purpose of this study was to develop and recommend strategies that may be implemented by lodging management to deal effectively with the problem of property loss by theft. The fact that a single detailed policy is unlikely to be applicable to the problems confronted by all lodging institutions does not negate the development of a general strategic approach that may be applied by all lodging institutions.

The potential solutions to the problem of property theft in the lodging industry are found in three general areasphysical barriers, operational systems, and human resources. While all three aspects of the approach to the solution of the problem are important, the greatest benefits will likely be derived through gaining the support of and involving a lodging establishment's employees in the effort to prevent property theft.

The survey of lodging industry management and staff conducted as a part of the research performed for this study found that lodging management tends to reject human resourcebased solutions to the property theft problem confronting the industry. This position of lodging industry management not only conflicts with lodging industry staff positions, but is also counter to the tenor of the literature on the issue.

The most effective strategy for the reduction of property theft in the lodging industry appears to be one that develops high levels of organizational commitment on the part of a lodging establishment's staff and enlists that staff a

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f these factors provides the basis for an effective strategy involving a lodging establishment's staff to combat property theft. The Development of Effective Organizational Systems The broadest possible definition of a system is that it is anything that is not chaos. Conversely, a system could be defined as any structure that exhibits order and pattern. The common definition of a system is that a system is an aggregate of elements considered together with the relationships holding among them. In this sense, a system any be considered as any entity, conceptual or physical, which consists of independent parts. A business organization, as an example, is both a conceptual system and a physical system within the context of systems theory. It is a physical system because it is a physical entity. It is not a physical system, however, within the context of physics or chemistry. The business organization is also a conceptual system, in that the behavior of its parts may be measured and controlled. The behavior within such a system consists of a set of interdependent acts which constitute an operation. Structures have parts, and an important aspect of the systematic structure of things is that the relationship among its parts i

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