Productivity of Civilian Employees at an Air Force Base

The purpose of this study was twofold. The first goal of the study was to identify the effects on the morale, motivation, and productivity of civilian employees at Hill Air Force Base, of the performance evaluation process for those personnel. Prior to the conduct of the study, it was anticipated that it would be found that the existing performance evaluation process had negative effects on the morale, motivation, and productivity of civilian employees. Thus, the second goal of the study was to develop recommended corrective actions with respect to the performance evaluation process for civilian employees.

A concern with organizational performance (productivity) is one of the more significant of the many problems which confront managers in organizationsin both the public and the private sectors.1 The costs to an organization of substandard performance involve (1) profit deterioration (private sector),

1P. F. Drucker, Managing in Turbulent Times (New York: Harper & Row, Publishers, 1980), 11.

or budget overruns (public sector), (2) the diversion of financial and human resources from productive to diag

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ership positions and for other forms of organizational reward is accomplished by a variety of methods, most of which depend upon the composite results of several factorsrecommendations of organizational superiors, educational background, past performance, and so forth. One factor which is found in most selection procedures, however, is the performance evaluation. Thus, effective performance evaluation is one of the critical factors which contributes to the ongoing success of an organization. In the remainder of this chapter literature is reviewed in relation to relevant management issues and related studies. The relevant management issues addressed are motivation, power and authority, and superiorsubordinate relations. The related studies provide a basis for establishing the validity, equity, and reliability of a performance evaluation process. Relevant Management Issues Three major manaement issues are addressed in this section. These issues are motivation, power and authority, and superiorsubordinate relations. Motivation The need to motivate members of an organization to perform in a productive manner is a well accepted premise.9 The means by which such motivation is accomplished within organizational
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Approximate Word count = 8081
Approximate Pages = 32 (250 words per page)

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