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Case Study Leadership

In 1999, White Diamond, Inc., a manufacturer and retailer of mountaineering equipment experienced a potential economic and publicity disaster. Its latest ice axe, with an initial shipment already in stores and another run in mid-production, proved to exhibit a design flaw that made it susceptible to failure and potentially life-threatening to consumers. Known as the White Prophet, the suspect performance of the ice axe has created the following strategic issues and problems for management, led by the CEO and owner of the company, Peter Metcaff:

Devise short- and long-term solutions to the axe crisis.

Should the company recall all White Prophet aces on the market or continue to sell those already shipped?

Should White Diamond continue selling the axes with a warning label?

In what manner can White Diamond most economically and ethically resolve this issue without injuring its reputation as an industry leader associated with innovative product design and high quality product?

Devise a short-term plan designed to manage this crisis.

Devise a long-term plan using meta-strategic management design to reduce or eliminate product defects while motivating employees to be more efficient and effective.

Peter Metcaff: President of White Diamond

Mellie Abramson: Quality Assurance Manager

Stan Williams: Manager, Customer Service

Charles Brainard: Designer of the White Prophet

John Berkow: Research and Development Manager

During my internship with White Diamond, I was able to observe the meetings among the above individuals in order to deal with the management problems and issues outlined in the introduction. The following, in chronological order, are my account of the incidences that took place in the two meetings and six weeks that followed the discovery of the White Prophet’s design flaw.

On the Monday following the weekend discovery of the White Prophet’s design flaw, Peter Metcaff called an emergency...

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Case Study Leadership. (1969, December 31). In LotsofEssays.com. Retrieved 15:26, March 28, 2024, from https://www.lotsofessays.com/viewpaper/1685166.html