eCommerce

For consumers and businesses, eCommerce represents a new way of shopping, a new way of providing products and services, and a new way of enhancing customer-service relationships. All major airlines operate a Website where customers can order tickets, get prices, and transact business. For the sixth year in a row Continental Airlines was chosen as the top PowerRankings Airlines company among more than 619,000 consumers (Continental 1). There are a few reasons why Continental’s Web site is considered number one among consumers. One is its ease-of-use, efficient design, and multiple options, “Continental’s success is due in large part to the creation of a web site that off

. . .
how such information allows businesses to understand consumer purchasing patterns which helps aid customer-service. There are numerous software companies busily at work trying to create solutions for eBusinesses that enable them to achieve their Internet and eCommerce goals. Building long-term profitable relationships with consumers is the key to company success. New software programs and Web site designs offer an integrated approach to customer communications. One such company creating this kind of software is known as eGain Communications. eGain Communications has recently unveiled eGain Inform, an “online, self-service solution that builds loyalty and sales by giving eCommerce customers rapid and convenient access to the information they need to complete a transaction” (Business 1). These kinds of solutions benefit businesses in two ways. First, they often greatly reduce customer services costs as the number of expensive phone calls, emails, or real-time Web communications are reduced. Second, there is an immediate gain in consumer satisfaction from the use of such integrated customer communications. As one executive who utilizes eGain Inform notes, “Empowering consumers to access the information they need, frees up t
. . .

Some common words found in the essay are:
Shaws U-pons, Consumers Businesses, Co Inc, Northwests Web, Continentals Web, Internet Web, Business Editor, PowerRankings Airlines, Portland Oregon, Girishankar E-Biz, web site, security measures, consumers businesses, internet ecommerce, millions dollars, ecommerce businesses, products services, continental 1, demographic information, web sites, benefits accrue consumers, security measures consumers, credit card information, learn mistakes revise, mistakes revise strategies,
Approximate Word count = 1382
Approximate Pages = 6 (250 words per page)

More Essays on eCommerce