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Quality Control

Introduction: Quality control is an important part of any manufacturing operation. After a significant effort, I was able to convince a company engaged in manufacturing printed circuit boards for other manufacturers to give me limited access to their company and its quality control system. I agreed not to disclose any process identified as a company secret and I was obliged not to provide the name of the company in question. Clearly, their goal was to prevent the disclosure of sensitive business information and trade secrets that might give their competitors an advantage. I was also required to sign a non-disclosure agreement indicating that I would be held legally liable if I revealed or published information that the company considers confidential trade secrets.

The quality mission statement of the company is to produce and distribute defect free products, reduce waste, reduce variation in the manufacturing process, and establish policies and procedures that will provide for continuous improvement of its products and services. Lisa Cross writes in Graphic Arts Monthly "variation is the enemy of quality." Cross notes that variation usually arises because companies do not take the time to understand all the processes that are involved in manufacturing. Cross believes every aspect of the manufacturing process needs to be measured and analyzed (Cross, 58).

Ann Niese writes in Electronic News that the majority of technical companies, including the company currently being reviewed, seek ISO 9000 certification. The certification process often involves the development of a Quality Assurance Department. The Quality Assurance Department is focused on ensuring that product quality meets or exceeds the expectations of the company's customers. The quality assurance department is committed to:

Address product defects found during the in-process inspection process in a timely manner

Document and then systematically resolve ...

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Quality Control. (1969, December 31). In LotsofEssays.com. Retrieved 19:15, March 28, 2024, from https://www.lotsofessays.com/viewpaper/1686826.html