The purpose of this research study was to examine the situation at the Consumer Loan Department of the target organization, a community bank, with a view toward developing recommendations to improve the organizational productivity of the Consumer Loan Department. The increased volume of activity has overwhelmed the capacity of the document management function in the Consumer Loan Department to the point that efficiency, productivity, and the level of customer service all are deteriorating.
The selected option is the alternative policy decision. The alternative policy decision option in relation to the project problem and characteristics of the target organizationùthe community bankùis characterized by the fewest and least significant constraints. Further, the driving force for selection of this option is that of all the available options the alternative policy decision option has the highest probability of success. Therefore the selected project option is the alternative policy decision.
A total of three research objectives were pursued through the conduct of this project. The three research objectives sought through the conduct of this project were as follows:
Objective 1. The first objective sought through the conduct of this project was to increase the number of customer contacts per loan officer by 15 percent within 90 days.
Objective 2. The second objective sought through the conduct of this project was to increase the number of loans granted 15 percent within 90 days.
Objective 3. The third objective sought through the conduct of this project was to decrease the number of problem loans within the new loan group by 15 percent within 90 days.
The research performed found that policy alternative number three (to retain the document management function within the community bank, while updating the technology of the function through the acquisition of advanced imaging equipment) was the policy approach with...