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Assessing Nursing Service Quality in Brazil and U.S.

ASSESSING NURSING SERVICE QUALITY: A CROSS-CULTURAL COMPARISON BETWEEN BRAZIL AND THE UNITED STATES

This study measured and compared the perceived quality of delivered nursing services in hospital settings in Brazil and the United States. Within the context of this study purpose, four research hypotheses were tested.

The hypothesis that patient perceptions of the quality level of nursing services will be higher in the United States than in Brazil was rejected. The hypothesis that provider perceptions of the quality level of nursing services will be higher in the United States than in Brazil was accepted. The hypothesis that patient perceptions of the quality level of nursing services will be lower than provider perceptions of these services in the United States was rejected. The hypothesis held that patient perceptions of the quality level of nursing services will be higher than provider perceptions of these services in Brazil was accepted.

The finding that patient perceptions of nursing care quality in public acute care hospitals in the United States were lower than those of patients in public acute care hospitals in Brazil was somewhat disturbing because the literature suggests that the quality of care provided in public acute care public hospitals in the United States typically is substantially higher than that provided in comparable hospitals in Brazil. Cross-cultural differences between Brazil and the United States may have contributed to this finding, in that patients in public acute care hospitals in the United States may expect to receive a higher quality of care than do patients in public acute care hospitals in Brazil, and thus may tend to be more critical than their Brazilian counterparts of the care received.

The finding that patient perceptions nursing care quality in public acute care hospitals in Brazil were higher that the perceptions of care providers in those hospitals was expected. A high propor...

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Assessing Nursing Service Quality in Brazil and U.S.. (1969, December 31). In LotsofEssays.com. Retrieved 07:17, March 29, 2024, from https://www.lotsofessays.com/viewpaper/1687287.html