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Work Stress and Communication Skills

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The purpose of this research will be to determine whether a communication skills training class (The Clear Communication: Breaking Down the Barriers Program; CCBDB Program) will effectively decrease employees' levels of work stress by improving their communication skills. Studies show that poor communication results in job stress and that this stress has resulted in a steady increase in workers compensation claims. In the United States, government workers' compensation claims for stress related emotional illness rose more than four-fold between 1981 and 1990.

The theoretical base for this study is a learning theory model of the communication process. This model postulates five components that are central to the process: the sender, the receiver, the message, the channel or method, and feedback.

The subjects will be 30 males and 30 females who volunteered from a large local organization. Differences due to the study participants' ages, gender, or number of years working for the company will also be examined.

The study will use a pretest-posttest, matched groups design. The study's hypothesis states that there will be a significant difference between the control group and the experimental group due to the communication program.

Stress is a state of arousal provoked by specific stressors. According to Sue, Sue and Sue (1994), these stressors call on the body's physical and mental reserves, triggering physi

. . .
EW OF THE LITERATURE Introduction Work plays a powerful role in people's lives and exerts an important influence on their wellbeing. Over the last 40 years, paid work has occupied an increasing proportion of most people's lives. And in this regard, it is important to realize that although employment can be an exciting challenge for many individuals, it can also be a tremendous source of stress. The proposed study is interested in the relationship between stress experienced in association with one's job or occupation (job stress) and employee communication skills. In order to clarify this relationship and to add context to the intended study, this chapter of the proposal presents a comprehensive review of the existing literature on job stress and employee communication skills. The first section of the review begins with an examination of the basic nature of job stress. The topics covered in this section include: the physical response to stress, the psychoemotional response to stress, the factors that are known to cause stress, and the general consequences of stress for both the employee and the organization. With the literature on job stress as a foundation, the review then briefly examines the general nature of co
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Some common words found in the essay are:
Stress-Related Disability, Behavior Unpredictable, Section Summary, Nature Communication, Cooper Baglioni, United Government, According Vecchio, Stress Survey, Sue Sue, Communication Inventory, job stress, communication skills, stress levels, employee communication, vecchio 1991, sue sue, mikanowicz 1998, communication process, stress employee, job stress employee, poor communication, job stress levels, stress employee communication, timm peterson 1992, sue sue 1994,
Approximate Word count = 9757
Approximate Pages = 39 (250 words per page)

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