dily available
____ The personnel provided me with information about hotel amenities and services
2. Please think about your check-out experience:
____ This was a "hassle-free" checkout.
____ I was able to use "video checkout" from my room.
____ The check-out process was quick and easy.
____ There were no "surprises" on my bill.
Please think about your concierge experience:
____ The concierge was knowledgeable about my questions.
____ The concierge arranged tickets to a show.
____ The concierge helped me with local transportation.
____ This trip combined business and pleasure.
5. Please tell us about your traveling habits.
____ I travel less than once per year.
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