uct. Constancy in organizational goals with respect to product quality is of utmost importance.
2. Organizations should adopt a new philosophy which has as its objective superior product quality.
3. Organizations should cease dependence on mass inspection. Procedures for precise testing in conjunction with sampling procedures are required.
4. Organizations should end the practice of awarding business based price alone. Instead, organizations should minimize total cost by working with a single supplier. This point is not a part of TQM, although many organizations employing TQM also observe this practice.
5. Organizations should improve constantly and forever every process for planning, production, and service. This point ties TQM directly with CQI.
6. Organizations should institute training on the job; training that is directed toward the production of products of superior quality.
7. Organizations should adopt and institute leadership. Leadership must devolve from the top of an organization;
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