This research investigated the selection process employed by small business firms in the acquisition of computer technology. The first decision that must be made by the small business owner or manager in relation to the acquisition of computer technology concerns the development of an in-house capability as opposed to contracting for computer support. Significant in the context of this decision are comparisons of cost, service time, and reliability. The second decision that must be made by the small business owner or manager in relation to the acquisition of computer technology concerns the decision rules for the in-house computer capability that will be developed. These decision rules are related to cost, performance, flexibility, ease of learning and ease of use, and expandability.
A sample of 104 owners and managers of small business was selected. The members of the research sample were grouped according to three business classifications--industrial, retail, and services. Overall selection procedures and decision rules relative to the acquisition of computer technology were identified. Additionally, differences in the selection procedures and decision rules were analyzed by comparing the responses to business classification.
The research found that small business owners and managers do not view outsourcing as a viable option for the acquisition of computer technology. The research also found that, in relation to trade-offs, small business owners and managers are willing to sacrifice performance, flexibility, ease of learning and use, and expandability to gain preferential costs.
This research investigated the selection process employed by small business firms in the acquisition of computer technology. The results of the research performed are presented in four major discussions, as follows: design and definition; review of related literature; research data; and research findings.
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