Establishing a Quality Air Force & Leadership Role

It is evident that leadership is a vital factor in attaining high levels of quality in Air Force operations. Obviously, quality programs must be implemented from the top down, rather than the other way around. If the management style of the leadership is based on the principles of quality, then the entire organization will be permeated with the same principles (Loh 143). It is especially important that leadership show a commitment to maintaining quality throughout the organization. In this way, the leaders of the organization can motivate the employees to follow their example in the quest toward increased productivity and customer satisfaction. In addition to motivating the employees, the key leadership roles in a quality organization include establishing the organization's vision and goals, and e

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rformance appraisals help increase worker satisfaction by giving them a sense of what their purpose is and by steering them toward their goals as members of the total organization (Graber, Breisch and Breisch 184). As such, appraisals, like rewards and recognition, serve the prupose of motivating employees and thereby increasing both quality and productivity. In order to properly implement quality practices in an organization, attention must also be paid to the creation and development of a team environment. The idea of participatory management is another concept which is vital to the success of any TQM program. This idea involves the empowerment of employees by placing them on teams for brain-storming, decision-making and project implementation. Studies have indicated that teamwork is very important in terms of organizational quality. In fact, teamwork is essential not only within the operations of the organization itself, but also in terms of interactions with customers and suppliers (Richards 147). Teams play an important role in quality because they give workers a greater sense of trust among one another. In addition, working in teams helps to give employees a stronger sense of pride their work. When employees work t
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Approximate Word count = 1451
Approximate Pages = 6 (250 words per page)