The research examines human resource management policies and practices, and factors affecting those policies and factors at Le Taxi du Lac, Geneve, Switzerland. The findings of this examination are presented in major discussions related to motivation, external influences, maintenance, acquisition, and development.
The basic system of motivation applied in Le Taxi du Lac is behaviorally based. Essentially, the system is an amalgamation of the principles espoused by Abraham Maslow and Frederick Herzberg with respect to motivation within organizational settings.
Maslow's motivation theory was his hierarchy of needs (Maslow, 1954, pp. 97 101). The hierarchy divides human needs into higher and lower orders. The lower order needs are primary, such as food, shelter, sex, and physical security, while the higher order needs involve love for other and self actualization. When the lower order needs are absent in the life of an individual, the satisfaction of those needs become the center of the individual's life. In most modern societies, however, the primary needs are satisfied. Thus, real motivation especially within organizational structures results from individual desires to satisfy their higher order needs (Maslow, 1968, p. 189).
Frederick Herzberg (1966, p. 169) developed a theory of motivation the two factor model which is often confused with Maslow's hierarchy of needs. The two factor model divided the factors involved in an individual's organizational life into hygiene factors and motivation factors. Maslow's (1971, pp. 220, 284) hierarchy of needs and Herzberg's two factor model, however, are not identical. Herzberg (1966, p. 169) included such factors as compensation, working conditions, an so forth in the hygiene group. An unsatisfactory status of any of these hygiene factors could, thus, result in a disincentive for the individual to perform produc...