Employee Absenteeism in the Hotel Industry
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This study examined the problem of employee absenteeism in the hotel industry in Italy and Switzerland. Absenteeism is not simply not being present for work. Rather, absenteeism is not being present for work for an extended period of time. Tardiness, idleness, and early leaving are adjuncts to absenteeism. For purposes of this study, tardiness was defined as reporting late for assigned work up to one hour, while idleness was defined as being away from one's assigned work station up to one hour after having reported for work, and early leaving was defined as departing one's assigned work station up to one hour prior to the scheduled time of leaving. Absenteeism, thus, in this research, was defined as being away from one's assigned work station for any period in excess of one hour for any unauthorized reason. Absenteeism, to varying degrees, is a problem involving all classes of workers professionals, white collar workers, and blue collar workers. The only group of workers where absenteeism is not a major problem is among the self employed and individual proprietor group, where absence from work usually leads quickly to financial ruin. Human resources represent a continual problem for the hotel industry. The inflow of immigrants as guest workers into the industrialized economies of Western Europe over the past several decades has provided the hotel industry with a steady supply of low cost workers. In many instances, however, absentee problems involving these
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y the member nations of the European Community was expected to usher in a new age of European political unity.
Three years after all of this unbridled optimism surfaced, however, The Economist referred to Europe as the "nightmare continent."30 Former Soviet republics are fighting with one another. Ethnic minorities in some former Soviet republics are challenging the new government. The former Yugoslav federation has slipped into a devastating civil war in Bosnia Hercegovina, where Bosnians, Croatians, and Serbs are all at work killing one another. In Czechoslovakia, a so called "velvet divorce" has been negotiated between the two major ethnic groups the Czechs and the Slovaks.31 The divorce may not be so smooth, however, once the parties get down to dividing the country's assets. Further, strong ethnic minorities will exist in each of the two new
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30"The Nightmare Continent," The Economist (London), 323, No. 7763, 1992, 51.
31"Velvet Divorce," The Economist (London), 323, No.7763, 1991, 53 54.
states Germans in the Czech area and Hungarians in the Slovak area. In Poland, Hungary, and most of the other Eastern European countries, the economies are in much worse shape than they were under the former Communist s
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Some common words found in the essay are:
Italy Switzerland, Job Satisfaction, Theory Theory, Western Europe, German French, European Community, Processes London, Italy May August, Switzerland Absenteeism, Theories Theory, hotel industry, foreign workers, western europe, italy switzerland, european community, participative management, hotel industry italy, hotel managements, industry italy, two factor model, economies western, economies western europe, industry italy switzerland, absenteeism hotel industry, one's own culture,
Approximate Word count = 6914
Approximate Pages = 28 (250 words per page)
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