The focus of this case analysis is the production system in Benihana of Tokyo restaurants in the United States at the time of this case (1972). For the purpose of this case analysis, the term "production system" is interpreted to mean the process within the restaurant of bringing guest and staff together, obtaining guest orders, delivering the food to the guest table, and preparing the food for the guests. Marketing, facilities development, financial management, and human resource issues are not included in the definition of "production system" as the term is used in this case analysis.
= 441
= 2 (250 words per page)
