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Emotional Intelligence: A Workplace Issue

Emotional Intelligence: Resolving a Workplace Issue

The term emotional intelligence (EI) is defined by Cary Cherniss (3) as "the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in the self and the others." Other definitions of emotional intelligence were offered by Daniel Goleman (14): "Abilities to recognize and regulate emotions in ourselves and others." This very parsimonious definition, said Goleman (14), suggests four major EI domains: self-awareness, self-management, social awareness, and relationship management.

The value of EI was identified by Cherniss (5) in the context of organizations and professional workplace settings with respect to such features of these environments as the necessity of rapid change, the need to find ways of becoming self-motivating, the need to embrace innovation, the need to capitalize upon the special talents and skills of a diverse workforce, and the need to constantly improve profitability, productivity, and customer loyalty.

Cherniss (5) asserts that EI plays an important role in meeting and satisfying each and every one of these needs. It is also important to recognize that EI is extremely useful in reducing or ameliorating the interpersonal conflicts, tensions, and even crises that are unfortunately internal to all human organizations and groups. Given that this is the case, the purpose of the present essay is to use various theories and concepts related to EI to assess a situation encountered by this writer in the workplace and to consider how new knowledge about EI could have changed the outcome of that situation or facilitated a more timely and effective resolution. Essays from a text titled The Emotionally Intelligent Workplace will serve as the basis of this analysis.

Over a year ago, this writer was employed as a manager in a retail establishment catering to upscale consumers inte...

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Emotional Intelligence: A Workplace Issue. (1969, December 31). In LotsofEssays.com. Retrieved 08:24, March 28, 2024, from https://www.lotsofessays.com/viewpaper/1693367.html