Diversity Articles
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Managers can no longer ignore the fact that the nation's workforce is becoming increasingly diverse. Affirmative action programs are no longer enough to deal with this increased diversity; instead, companies are taking a more far-sighted approach that includes setting up departments to assist employees in handling complaints and personal insults from customers, and to setting up workplace environments that foster harmonious relationships among all employees.The rewards of this can be significant. McDonald's suggests that its properties were not damaged during the riots in Los Angeles because the community as a whole perceives McDonald's to be a positive influence in the community because of the jobs that it provides. Whether or not this is the case, the idea that diversity is an issue which must be identified and planned for is certainly one that is new to many organizations, but an idea which is being embraced throughout the business community. Setting up a diversity program is not an easy task, nor are there vast resources available to assist those businesses who want to do so. However, a diversity program is key to success throughout the 1990s and beyond, and companies which fail to recognize this will reap the consequences of trying to manage a diverse workforce with skills and techniques designed for a homogenous environment. Prewitt, M. (1994, October 10). Employee diversity a fact of life. Nation's Restaurant News, pp. 66, 86.
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Approximate Word count = 930
Approximate Pages = 4 (250 words per page)
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