1. INTRODUCTION ............................ 1 Introduction to the Study ............... 8
Statement of the Problem ................ 8
Purpose of the Study .................... 8
Importance of the Study ................. 9
Scope of the Study ...................... 9
Rationale of the Study .................. 10
Definitions of Terms .................... 10
Overview of the Study ................... 11
2. REVIEW OF THE LITERATURE ................ 13
Introduction ............................ 13
Group Values and Social Identity ........ 13
Formation and Roles of Groups ........... 17
Management of Diversity .......... 18
The "Glass Ceiling" Issue ............... 24
Management of Diversity ....... 40
Literature Review Summary ............... 56
3. METHODOLOGY ............................. 61
Introduction ............................ 61
Research Design ......................... 61
Hypotheses .............................. 62
Operational Definitions ................. 63
Population and Sample ................... 66
Instrumentation and Data Collection ..... 66
Data Analysis ........................... 67
Summary ................................. 67
Appendix: Survey Questionnaires ................ 68
REFERENCES ..................................... 72