Managerial Attitudes Toward Work Activities

Managerial Attitudes Toward Work Activities in the Hospitality and Service Industries

It is important to study the relationship between job performance and activity preference because if someone does not like a particular activity they have to perform, they will not do it well. Knowing which activities they dislike may allow for a rearrangement of job activity assignments so that people work primarily doing the activities they prefer. This is particularly important in the service industry where people have to deal with the public. A person who is unhappy performing a particular activity will not give good service, and this will lead to customer dissatisfaction.

The purpose of this study is to examine the extent to which front-line managers in the hospitality, banking and retail industries see work activities as pleasant or unpleasant. It is hoped that by identifying managerial activity preferences, senior management can help avoid problems and heighten the awareness of managers that such problems exist. By making managers aware of the fact that they are avoiding activities they do not like, and developing training programs to prevent this from happening, the productivity of these managers should improve.

The sample studied here was a convenience sample of 518 front-line managers in the Melbourne metropolitan area involved with banking, retail and hospitality (accommodations). Subjects were drawn from the telephone book. The problem with a convenience based sample

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Category: Business - M