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Negative Aspects of the Internet

ederal Express has one of the most extensive customer service sites on the World Wide Web. From the home page, users can choose to track packages anywhere in the world, find a local drop off point (and the last time for pickup) or download free software from FedEx designed to help their customers (and prospective customers) use FedEx now and in the future. The site uses bold graphics to guide users through actions with easily recognizable icons, and reinforces the image of the company as a state-of-the-art organization which is interested not only in getting packages delivered to their destinations on time, but also as a company which is dedicated to help its customers succeed ("Virtual Shopping" 31).

The company's decision to offer free software and on-line package tracking may, at first, seem incongruous since FedEx could certainly charge for these services. However, the company already operates a toll-free information line which customers can call to track packages; the Internet

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Negative Aspects of the Internet. (1969, December 31). In LotsofEssays.com. Retrieved 17:51, March 28, 2024, from https://www.lotsofessays.com/viewpaper/1694399.html