MJB CASE STUDY

Deborah Black, who is the CEO of MJB Service company is heading an organization that is in serious need of reorganization. In summary, her company has grown from 10 employees to 1,100 in four years, and offers business office computer installation, service and training to a market that covers three states -- California, Nevada and Arizona. The MJB span of management includes 17 managers, with all of the decisions apparently being passed up to her. Currently, the company is organized along functional lines. This paper will discuss the steps she should take to bring her company in line with reasonable operational theories. An added challenge is that any reorganization must not affect the response time of three hours.

We are told from the case that the three revenue streams come from installing (and selling, we can assume) business computers, servicing them and training employees in their use. None of these three revenue streams is particularly hi

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