Maryland Food Bank
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E-commerce (electronic commerce) is typically associated with for-profit organizations that use the Internet to conduct business and perform transactions. Companies such as eBay and amazon.com have garnered large amounts of media attention as revolutionizing the way in which goods and services are being exchanged, and as posing significant threats to traditional "brick and mortar" stores. Business-to-business transactions actually compose most of the transactions which occur on the World Wide Web, and both nonprofit and for-profit organizations are reaping the benefit of this new technology. The Maryland Food Bank was a pioneer in the use of technology, and its current drive toward using the Internet is consistent with its leadership role in this area. This research considers the food bank's current situation, the key goals identified by staff members, and identifies solutions which can be implemented in whole or in part, and at one time or over a period of time, to help the food bank achieve its goals.In 1993, the Maryland Food Bank received a grant from the Maryland National Bank which was used to implement a computer system. At that time, the computer system was seen as the first step toward integrating the consolidation of food banks in Maryland, Northern Virginia, Delaware, and parts of New Jersey and Pennsylvania. The goal at that time was to use a single 250,000 square foot warehouse (which could be run at nearly
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update the data which is made available to the Web site. This eliminates having the entire ACCPAC system on the Web site, which both increases security and decreases access time for outside suppliers and vendors.
This is also the first step in making possible the consolidation that was envisioned by the food bank in the early 1990s. Once the system is up and running, it will be possible to coordinate not just the Baltimore and Salisbury warehouses, but also warehouses from a number of other different food banks. In this way, stakeholders could quickly ascertain who has which types of products at any point in time, and stock-outs could be avoided (a situation which a food bank wants to keep to a minimum just as much as a retail store does).
At this point, the food bank's Web site allows visitors to make contributions using credit cards. This is a situation not unlike traditional e-commerce where a retail site accepts credit cards for transactions. However, there are record keeping requirements for tax deductible contributions which are not required by for-profit organizations.
The food bank can integrate a standard "thank you" letter for contributors to be sent automatically to an e-mail address provided by the donor on the
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Approximate Word count = 2871
Approximate Pages = 11 (250 words per page)
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