NYC Department of Probation

THE NEW YORK CITY DEPARTMENT OF PROBATION AS A LEARNING ORGANIZATION DEFINED WITH THE USE OF THE LANGUAGE OF SYSTEMS THINKING

The new Department of Probation, Adult Services Division in New York City is an efficient and an effective organization where each of the case officers knows the probationers for whom he is responsible so well that none of these persons "drops through the cracks" in the departmental system. The case officers have a good rapport with both the city police, officers at city corrections facilities, and officers of the courts system. This rapport assures that probationers are always monitored and under someone's surveillance. This state of affairs developed in the wake of policies implemented by the city government that created teams comprised of representatives of the courts system, the police department, corrections facilities, and the Department of Probation. These teams are invested with the authority to implement changes as required to assure that felons under probation never "drop out of sight" for long.

Within the Department of Probation, case officers and other employees work as teams. Each member of the team is responsible for her or his own duties, as well as for the overall performance of the team. When one member of the team needs help in any given situation, other team members step in to provide that help

Case officers reach out to the police, the officers at corrections facilities, and officers of the courts system to make sur

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contributing more to the organization than I am at present. If all case officers and other members of the organization were continually acquiring an increased understanding of the knowledge base upon which the Department's effectiveness depends, the competence of the organization as a whole would rise to the level of excellence. If this situation prevailed, I would gain the knowledge more quickly that I need to advance within the organization. If all members of the Department of Probation, Adult Services Division were encouraged to learn all that they can about every facet of the organization's activities and functioning, the organization would never find itself without the required skills in emergency situations. If this situation prevailed, I would become a more well-rounded and competent member of the organization. If all members of the Department of Probation, Adult Services Division felt free to discuss any issue associated with the organization's mission with any other member of the organization, dangerous operational situations and organizational conflicts would not fester until disaster struck. If this situation prevailed, I would be able to understand what how other members of the organization perceive issues that c

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