Guidelines for ISO 9000 Certification

A total of 20 quality standards officer at small-sized and medium-sized manufacturing firms that market their products globally were selected for the research sample for this study. One-half of the firms represented in the sample were among those firms that had already received ISO 9000 certification, while the remaining 10 firms were among those firms that had not yet submitted ISO 9000 certification documentation. The perceptions of representatives of both sample groups were compared to both (1) assess the understandability and ease of use of the ISO 9000 Guidelines Handbook developed as a part of this study and (2) assess the probability that the use of the Guidelines would enhance the likelihood of success of an ISO 9000 certification application.

Two research questions were investigated. Research question number one was answered positively: the guidelines are readable and usable for firms seeking ISO 9000 certification. Research question number two also was answered positively: the guidelines are an effective aid for firms seeking ISO 9000 certification.

Those firms that have gone through the certification process recognize the potential value of a set of guidelines for use in the pursuit of ISO 9000 certification. Those firms that have not gone through the p

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have enhanced the quality of working life." Both workers and managers have been reluctant to introduce the STS approach to organizational design despite the fact that such introduction would be beneficial to both. Critics contend that the STS approach lacks conceptual substance, so it is unable to maintain a consistent direction or application. To meet with success, according to these critics, the STS approach must place human needs over technology, while at the same time persuading management that the benefits of the STS approach are greater that those of other alternatives available to the organization. These same critics concluded that, unless STS proponents deal effectively with the internal inconsistencies, confusion, and contradiction within STS theory that have contributed to the problems encountered in the application of STS analysis, there is little hope that the STS approach will become acceptable to either workers or managers in the near future. The most "common application of STS analysis to organizational redesign has involved firms employing continuous process technologies." Autonomous work teams are sociotechnical systems. Contemporary information science technology makes it feasible to form autonomous
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Some common words found in the essay are:
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Approximate Word count = 9065
Approximate Pages = 36 (250 words per page)

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