Create a new account

It's simple, and free.

Information Systems for Hospitality Business

Information systems are a very important aspect of management in the hospitality business, yet they are one of management's biggest challenges. It can seem somewhat like rebuilding a ship at sea, because normal operations have to continue while the new ones are set in place. The changes can be very important, but integration of the new systems without disturbing customer service often requires a delicate balancing act. It is the purpose of this paper to discuss management and information systems in hospitality with an added focus on particular systems that are being adopted by various hotels around the world.

Technology for hotels can be expensive, but it seems to be driving the industry at the present time, as hospitality professionals scramble to provide the best service possible to their customers. The hospitality industry has been somewhat slow to adopt useful technology, with a 2000 survey showing that only 27 percent felt that there are positive aspects to taking on sophisticated technology (Cline and Warner, 2000, p.2). Most hotels now include technology strategy as an aspect of their company's general business plan, with the most interest being shown by the chief financial officer. Of the highest concern, especially among the smaller and mid-sized hotels, is that the vendors of the technology services be dependable (Cline and Warner, 2000, p.2). Many executives believe that over time, service providers of technology will greatly consolidate, so that hotels do not have to deal with smaller, unknown companies.

Most hospitality industry executives (about 80 percent) indicate that their companies are investing in the Internet, intranet, specialized technological services in the rooms, and other aspects of technologies, such as "property management systems (PMS), central registration systems (CRS), yield management, reservation systems, sales and catering systems, e-mail/Internet, database marketing, point-of-sale, food...

Page 1 of 13 Next >

More on Information Systems for Hospitality Business...

Loading...
APA     MLA     Chicago
Information Systems for Hospitality Business. (1969, December 31). In LotsofEssays.com. Retrieved 03:41, March 29, 2024, from https://www.lotsofessays.com/viewpaper/1696413.html