The information revolution has changed the way that companies do business in a variety of fields. Computers and the large amount of information that they can process quickly have brought numerous innovations to businesses from the way that paperwork is handled to the way that manufacturing is accomplished and transactions processed. The healthcare industry has not been left out of this revolution. Imaging technology as well as changes in telecommunications have resulted in remote access to specialists which previously would have been unavailable. Improved transaction processing means that providers receive payment more quickly, and records of patients are maintained more easily through database management systems. This research considers the effect of information technology on the healthcare industry and offers recommendations on where the industry as a whole is likely to be headed.
Information technology in the healthcare industry is used primarily in two distinct areas: providing medical services, and administrative tasks (Gabler, 1993, p. 20). The medical services provided by information technology include a wide range of technologies, including improved radiologic techniques and the ability of physicians to access databases which can help in the diagnostic process.
One of the more exciting developments in this area is the technology associated with telemedicine. In one Texas community, Baylor Health Care System is able to conduct one-hour grand rounds lectures and other programs through teleconferencing, which permits the physicians at facilities located 15 miles away (and more) to participate. The advantages of this type of system to both the provider and the participant are significant: the provider gains additional participation without having to find additional conference facilities and is able to include experts from around the country without having to worry about travel difficulties. For the participants, te...