UCLA Neuropsychiatric Hospital

This research develops a knowledge management strategy for the UCLA Neuropsychiatric Hospital. The hospital is an organizational component of the UCLA Medical Center. The UCLA Medical Center is a large and complex institution. The Medical Center includes several hospitals, clinics, and other health service organizations, and operates in association and conjunction with several health-sciences schools and other health-sciences institutions (Page, 1994).

Developing a Knowledge Management Strategy for the UCLA Neuropsychiatric Hospital

Knowledge management is increasingly an important element of organizational strategy. Organizations, whether they are in the private sector or whether they are in the public sector, must develop strategies for the collection, dissemination, and protection of information required by employees, clients, and external partners is the organizations are to succeed in their missions. Knowledge management involves the management of data in a way that transforms data into useful knowledge (Lim, Ahmed, & Zairi, 1999). Structuring knowledge management into an organization's strategy assures that knowledge management will be an ongoing, coordinated process within the organization that will benefit the organization, it employees, clients, and external partners over the long-term (Drew, 1999). The key to the implementation of an effective and efficient knowledge management strategy is the integration of knowledge management and information technology

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ime must be possible. 3. An ability to accommodate flexibility in allocating normal time slots that each provider prefers is essential. 4. An ability to block out portions of a day for meetings, emergencies, vacations, and other items is essential. 5. An ability to schedule infinitely into the future is essential. 6. Complete integration with both the patient registration and financial system is essential to ensure proper billing for each visit, regardless of where the encounter took place. It will also prevent duplicate registration. 7. Complete integration with the order entry system must be provided to link scheduling so that users may, as an example, enter an order for a chest X-ray and at the same time schedule the examination room in the radiology clinic, the technician who will perform the test and the proper equipment required. Designing the Information Technology Support System Exhibit 1 (on the following page) illustrates the recommended logical design for the information system to support the knowledge management strategy for the UCLA Neuropsychiatric Hospital. Exhibit 2 (on page 9) illustrates the recommended physical design for the information system to support the knowledge management strategy for the

Category: Psychology - U