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QUALITY CONTROL Introducti

QUALITY CONTROL: A LITERATURE REVIEW

This research reviews literature related to the control of quality in the production of goods and services. Where appropriate, the emphasis in this research is placed on the functioning and application of quality control concepts and procedures within American organizations.

The Development of Product Quality As An Issue

The accent on quality was lost in American industry in the postWorld War II era, when the country's firms could sell almost anything that they made, and at a time when the quality level of foreign made products was of no great worry (Halberstam, 1986, p. 5). Foreign producers, however, soon learned that the key to success was high product quality (Thomas, 1990, pp. 1021). Over the ensuing decades, the quality level of foreign products, particularly those from German and Japan, rose dramatically, while the quality of American products eroded (Harrington, 1987, p. 5).

Product quality, as an issue, came to the forefront in the American economy in the late1980s, as the top managements in American companies learned that American product quality was generally perceived to be inferior to products from other many other countries (Harrington, 1987, pp. 12). In the early1990s, the advent of the longestduration economic recession in the United States since the 1930s added urgency to the quality issue (Armstrong and Symonds, 1991, pp. 100103). Now, most American companies are addressing the quality issue.

Quality Control Defined Quality control refers "to a system . . ., by which assurance is sought that the output produced conforms to specific parameters that define product or service quality" (Lester, Enrick, and Mottley, 1991, p. 1). An effective quality control program enhances the ability of an organization to both reduce costs and improve productivity (Lester, Enrick, and Mottley, 1991, p. 2). As a consequence, effective quality control has a positive ...

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QUALITY CONTROL Introducti. (1969, December 31). In LotsofEssays.com. Retrieved 15:40, March 28, 2024, from https://www.lotsofessays.com/viewpaper/1700171.html