ent to
. Respect and caring, and the involvement of the patient in care decisions;
. Safety, or the degree to which risk is reduced for the
. Timeliness, or the degree to which the care is provided
at the appropriate time (JCAHO, 1993).
In this general context, human resources is particularly important in that it serves as a locus for establishing the standards and performance indicators that will assist in determining performance achievement (Skinner & Mabey, 1997).
Performance management in health care can further be defined as a set of systematic methods for assessing and improving the outcomes associated with a health care plan. Carpinello, Felton, Pease, DeMasi, and Donahue (1998) identifies three goals that have served to guide both the development and the testing of the PM system in the health care field:
. To combine existing process data with new consumer- and
...