WKK Technology LTD.

In recent months, WKK Technology has experienced increasingly serious problems associated with production operations. The most salient issues are (a) falling manufacturing productivity and (b) increasing overtime costs for both line workers and engineering staff. These operations management problems are related to one another (e.g., overtime costs affect productivity measures). The probability, however, is that an underlying problem is the root cause of both manifestations of the production problem at WKK Technology. Further, it is possible that actions at WKK (Holding) Ltd. in Hong Kong have an impact on production efficiency at WKK technology (all marketing operations, including customer specified product requirements are handled at corporate headquarters).

An investigation identified the specific nature of the operations management problems confronting the company. Specific recommendations were made for implementation by the company to correct the production and operations management problems identified.

Introduction to the Company and Problem ............... 1

External Factors Affecting the Problem ................ 4

Description and Analysis of the Problem ............... 4

Assessment of the Problem ............................. 7

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h benchmarks. Benchmarking, therefore, is a process, not an outcome.á This process is closely associated with and derived from the quality movement.á Both total quality management (TQM) and ISO 9000 seek to improve quality, and in turn, organizational productivity through the formalization of best practices.á Strategic benchmarking links the benchmarking concept to organizational strategy (Brockett, Golden, Sarin, and Gerberman, 2001). Applying strategic benchmarking to the application of technology in operations management allows the operational manager to apply specific technology to a process only at those points in the process and at the appropriate times to assure that organizational benchmarks are met. This approach, as is the case in the application of capacity planning to the application of technology in organizational management, can lead to improved operations at lower costs. Knowledge management is an increasingly important element of organizational strategy. Organizations, whether they are in the private sector or whether they are in the public sector, must develop strategies for the collection, dissemination, and protection of information required by employees, clients, and external partners if the organization
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Approximate Word count = 3899
Approximate Pages = 16 (250 words per page)