1. What is the delay time between the placement of an order and receipt of the order by the stock control unit. 2. What is the major cause of this delay?
3. Are staffing levels appropriate or do they need to be increased?
4. Is there a communication problem involved - personal or computer-related?
6. Who is responsible for ensuring processing of orders in a timely manner?
7. Once the order reaches the stock control unit, is there enough stock to cover incoming orders or do orders have to wait for production?
8. How can estimates of incoming orders be improved so that stock is on hand to fill them immediately?
9. Who is responsible for making sure adequate stocks are on hand to fill incoming orders?
10. Does production need to be increased to meet demand?
11. Are enough raw materials kept in stock to allow for increased production to meet increased demand?
12. Who is responsible for making sure enough raw materials are
on hand to meet production demands?
13. How can communication between stock control, manufacturing, and order processing be streamlined to avoid delays to customers?
The first place to look at a problem of things not getting done on time is to find out where the delays are occurring and why. Is the problem with personnel? Is the problem with the system? Is there an interdepartmental communication problem? The Management by Objectives (MBO) approach emphasizes the importance of a supervisor and
18 
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= 1006
= 4 (250 words per page)
