Hospital Employee Morale

In today's marketplace, where consumerism is the norm, even hospitals have to work in a "customer-run" economy, and must develop good customer relations to remain profitable (Nelson, 2002, 2). People have much more choice of healthcare providers and so the hospital must function in a competitive environment, which requires them to have committed and effective employees to enable them to deliver the best and safest healthcare to their patients, in a caring environment. To be successful, a hospital needs to be able to organize its staff to be responsive, competent, highly trained, and efficient. Patient satisfaction is determined by the quality of care they receive, the surroundings, and other contextual factors, and patient satisfaction leads to loyalty

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e abilities of team members. Leadership involves removing the fear of failure in team members so they become innovative. In the United Kingdom, the National Health Service (NHS) has undergone a major transition and launched the "HR in the NHS Plan" setting out the significant contribution they expect HR to make in the next five years towards improving patient care (Human, 2002). The plan indicates how HR management is to be the key to delivering a modernized healthcare with faster, more accessible service. They base the plan on the growing evidence of the link between HR and performance, evidence from US magnet hospitals that progressive HR practices lead to better patient care, and evidence from UK studies that appraisals and small-team working reduces post-operative death rates. HR strategy will also be used for a performance management system where the better ranked organizations receive more resources and autonomy (Human, 2002). Lifelong learning will be encouraged so staff can renew and extend their skills and gain promotions. In the management community there is a growing acceptance the HR can improve performance and HR managers are becoming an integral part of decision-making in the NHS. According to Filerma
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Some common words found in the essay are:
Human Resources, , Resources HR, Domm Adams, NHS Plan, Black HR, According Filerman, Retrieved July, UK HR, Black Leadership, 16 2005, july 16 2005, retrieved july 16, retrieved july, nelson 2002, filerman 2003, july 16, line managers, healthcare setting, patient care, domm adams, management competence, quality care receive, nelson 2002 3, vice president hr,
Approximate Word count = 1522
Approximate Pages = 6 (250 words per page)

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