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Hospital Employee Morale

As hospitals continue to suffer from staffing shortages, particularly nursing staff, it becomes more of a challenge to keep patients satisfied with the quality of care they receive, and it is not just nurses who are in short supply (Nelson, 2002, 1-2). Employee commitment to a particular hospital is also low, with 52 percent saying they will stay in their current position for the next few years, but only 35 percent would stay if offered a job elsewhere at slightly higher pay. As many as 36 percent are dissatisfied with the opportunities for growth, and 52 percent are unhappy about the quality of supervision they receive, the development of effective supervisors and managers, and the leadership their hospital provides.

In today's marketplace, where consumerism is the norm, even hospitals have to work in a "customer-run" economy, and must develop good customer relations to remain profitable (Nelson, 2002, 2). People have much more choice of healthcare providers and so the hospital must function in a competitive environment, which requires them to have committed and effective employees to enable them to deliver the best and safest healthcare to their patients, in a caring environment. To be successful, a hospital needs to be able to organize its staff to be responsive, competent, highly trained, and efficient. Patient satisfaction is determined by the quality of care they receive, the surroundings, and other contextual factors, and patient satisfaction leads to loyalty and influences hospital revenue.

In 1997, David Ulrich established new guidelines for the role of Human Resources (HR) in the hospital setting to further the above goals: "achieve organizational excellence through a focus on learning, quality, teamwork and re-engineering" (Nelson, 2002, 3). Ulrich mandated that HR be judged by what it delivers. It should deliver an organization that is valued by its customers, its investors and its employees. To achieve t...

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Hospital Employee Morale. (1969, December 31). In LotsofEssays.com. Retrieved 22:33, March 28, 2024, from https://www.lotsofessays.com/viewpaper/1705693.html