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Structuring Devices and Organizational Behavior

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Each of the six processes are addressed. For each process, the structuring devices applied and the outcomes of those applications are presented.

The Mind-Set process requires that two questions be answered. The first question is concerned with a history of toxicity in the organization. This question was answered in the affirmative, and in turn, this answer led to the need to (1) deal with perceptions among the Recreational Counselors and (2) to deal with their attitudes and beliefs. This determination led to the decision to apply the Positive Context structuring device. The second question is concerned with the collaborative experience of the problem-solving team working as a unit. This question was answered in the negative, and in turn, this answer led to the need for the problem-solving team to (1) review problem-solving language and (2) to review the organizational context of the problem. This determination led to the decision to apply the Boundary-Setting Mission Statement structuring device. The application of the structuring devices and the outcomes of those applications are presented in Table 1, which may be found on the following page.

The Problem Definition process requires that two questions be answered. The first of these questions concerns the type of problem involved. The answer to this question established the problem type as Opportunity. This answer led to the need for the organiz

. . .
as used by the organization problem solving team to examine the interaction of potential future events. Important in this context were considerations of (1) the effect on the LBYH mission if the decision solution failed to result in the retention of Recreational Counselors in the Recreation Unit for a minimum of one year and (2) the effect on Case Managers and other employee groups at the LBYH of any actions to bolster the status of the Recreational Counselors. Solution Criteria The Solution Criteria process requires both (1) the identification of solution criteria and (2) that one question be answered. The requirement to identify solution criteria were developed through the application of the Nominal Group Technique structuring device. The question to be answered concerned the need to quantify the solution criteria. The determination that quantification was required led to the need to develop indicators that the solution criteria are being met. These determinations led to the decision to apply the Criteria Standards Structuring device. The application of the structuring devices and the outcomes of those applications are presented in Table 3, which may be found below on this page. Table 3 Solution Criteria Structur
. . .

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Approximate Word count = 1399
Approximate Pages = 6 (250 words per page)

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