Each of the six processes are addressed. For each process, the structuring devices applied and the outcomes of those applications are presented.
The Mind-Set process requires that two questions be answered. The first question is concerned with a history of toxicity in the organization. This question was answered in the affirmative, and in turn, this answer led to the need to (1) deal with perceptions among the Recreational Counselors and (2) to deal with their attitudes and beliefs. This determination led to the decision to apply the Positive Context structuring device. The second question is concerned with the collaborative experience of the problem-solving team working as a unit. This question was answered in the negative, and in turn, this answer led to the need for the problem-solving team to (1) review problem-solving language and (2) to review the organizational context of the problem. This determination led to the decision to apply the Boundary-Setting Mission Statement structuring device. The application of the structuring devices and the outcomes of those applications are presented in Table 1, which may be found on the following page.
The Problem Definition process requires that two questions be answered. The first of these questions concerns the type of problem involved. The answer to this question established the problem type as Opportunity. This answer led to the need for the organizational team to (1) define the opportunity, (2) determine the costs and benefits, (3) identify any constraints, and (4) to determine if the opportunity should be pursued. The results of these determinations led to a decision to apply the Cross-Impact Matrix structuring device. The second question
Mind-Set Structuring Device Application
This structuring device was used by the organization problem solving team to (1) clarify its goals and objectives and (2) to assure that all decisions reached would be congruent with th...