Applications of Total Quality Management

Michael J. Stahl (1995, p. 4) defines Total Quality Management (TQM) as "a systems approach to management that aims to continuously increase value to customers by designing and continuously improving organizational processes and systems." As a systems-oriented mechanism for structuring, motivating, evaluating, and otherwise organizing a business and its productive activities, TQM is more than a style of management or a way of creating relationships between the units within a company. As this report will demonstrate, TQM provides a viable framework for reducing product or service defects that diminish profitability while also creating a system in which leadership and management focus on the goal of zero defects in an empowered work setting.

TQM is considered a management strategy that is meant to imbed awareness of quality in all organizational processes. TQM is in no way limited in its application. It has been widely used in manufacturing,

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Approximate Word count = 679
Approximate Pages = 3 (250 words per page)

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