An Assessment of the Cockpit Resource Management Concept: A Research Proposal

Several years ago, major airlines implemented official cockpit resource management (CRM) programs. The implementation of these programs was motivated by desires to improve the safety of in-flight operations. Eventually, program objectives were expanded to include the efficient use of resources available to in-flight crews. The proposed study will examine the acceptance of CRM programs by airline in-flight crew personnel.

The CRM concept is an outcome of the work of a group of human factors practitioners in the United States in the analysis of, and response to, "crew-caused" air transport crashes and other incidents. These practitioners observed that, while contemporary passenger aircraft have become increasingly reliable technologically, failures in teamworkùcommunication, coordination, and decision-makingùas opposed to technological malfunctions or poorly qualified flight were, more often than not, the primary causal factors in airliner crashes and other major safety-related incidents.

While the human factors theorists and researchers increasingly were able to persuade airline managements of the value of the CRM concept, both the human factors practitioners and airline managements failed to appreciate the animosity of in-flight personnel to any safety-related initiative that began with an assumption of fault on the part of in-flight person

. . .
nt to both group processes and the STS concept. Lastly, literature relevant to the CRM concept and its implementation in the airline industry will be reviewed. Reviewed also will be literature relevant to organizational culture and empowerment, each of which is related to team-based functioning in organizations. Chapter 3 METHODOLOGY The research methodology that will be employed in the conduct of this study is described and explained in this chapter. The description and explanations are addressed within the contexts of (1) research design, (2) sample and sample selection, (3) data collection, (4) instrumentation, (5) survey questionnaire, and (6) data analysis. Research Design The research design for the proposed study will involve the collection of data from three groupsùairline managerial personnel, airline captains, airline cockpit personnel other than captains, and airline in-flight personnel other than cockpit personnel. The research design, which will be exploratory in character, will call for a comparison of the reactions of these groups to the CRM concept. Further, the research design will provide for the comparison of reactions to the CRM concept within these groups on the basis of exposure or non-exposure to e
. . .

Some common words found in the essay are:
INTRODUCTION Statement, Terms CRM, Collection Survey, REVIEW Literature, Limitations Study, Sample Selection, Received CRM, Research Design, Remaining Chapters, Obviously CRM, crm concept, proposed study, in-flight personnel, airline industry, crm concept airline, concept airline, crm training, survey questionnaire, cockpit personnel, literature relevant, concept airline industry, received crm training, airline managements, received crm, opposition crm concept,
Approximate Word count = 2996
Approximate Pages = 12 (250 words per page)