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Advanced Telephone Case

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The first key problem facing Advanced Telephone is how to segment the perceived home office market. Advanced Telephone has conducted market surveys with regard to the home worker (HW) market, but it questions the results of these surveys for a number of reasons. At this point, Advanced Telephone has settled on three segmentation options: self-employed, moonlighter and corporate. The corporate workers constitute both the most number of households and the greatest number of individuals who participate in the home office market, although they spend the least number of hours per week working at home. These individuals are employed full-time outside the home and continue the work from this outside office in their home environment.

Moonlighters represent the second greatest number of households, but the third largest number of individuals in the home office market. Like their corporate counterparts, these individuals have work outside the home, but they also use their home as an office for a business unrelated to their full-time job. They work at home more than the corporate home worker, but less than the fully self-employed person.

The third segment that Advanced recognizes, the wholly selfemployed individual, works the most hours at home, has the fewest number of households represented, but the greatest number of individuals. These are people who do not have outside employment but who are totally financially dependent on the income they generate fr

. . .
se of an outside employer for some office support requirements (making phone calls for one business from the other office, for example), there are additional information processing needs which are appropriate to both groups. The ability send and receive facsimiles, the availability of voice mail, and the ability to reach on-line services and the Internet all have import for these workers who may not have access to these features through their primary employer. Develop promotions designed to target the self-employed workers to recognize themselves and their home activities as "businesses," and to be sensitive to business offerings that Advanced Telephone develops. Part of the problem with the home working market is that the workers in that market do not necessarily perceive themselves as business professionals. This is particularly true of the moonlighters and the corporate home workers who may simply see the home office as an extension of their "real" jobs. Advanced Telephone needs to communicate to these individuals that the efforts they are undertaking in their homes are in fact business related and that the telephone company can help them be more productive. For the corporate home worker, this means that the work can be d
. . .

Some common words found in the essay are:
Advanced Telephone, Telephone Essentially, Strategies Develop, advanced telephone, Objectives Combine, Internet Develop, Telephone Develop, home office, Telephone Pressures, home worker, corporate home, office market, phone cop, home workers, home office market, corporate home worker, Key Problems/Issues, products services, phone cop image, business lines, self-employed moonlighter, services advanced telephone, advanced telephone determine,
Approximate Word count = 1890
Approximate Pages = 8 (250 words per page)

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